FAQ’s

Order by 2pm for Standard delivery within three working days (free on orders over £200). Next Day delivery, Saturday, Specified Day and Pre-10am delivery options are also available. If you are waiting for a delivery, you will receive tracking information via email or text message. Find out more about our delivery service here.

Once despatched, you will receive tracking information for your order via email or text message. If it has been three working days and your order has not arrived, please contact us.

We can deliver to all mainland UK addresses and almost all international addresses, though we are currently unable to deliver to certain countries within the EU. We are reviewing the situation frequently and apologise for any inconvenience.

If you live somewhere particularly exotic, it’s worth getting in touch with our Customer Service team, as there are some restrictions on importing alcohol.

You can find out more about all our delivery services, prices and restrictions on our Delivery page.

Our Standard delivery is within three working days for all orders to mainland UK, excluding Highlands and Islands.

Your can access your account by visiting www.nextdoorwine.com/my-account

It’s more than likely that you already have an account set up with us using the email address you supplied when you first joined us. You can try logging in by visiting www.bbr.com/login.. If you’ve forgotten your password, then click “Forgotten your password” and we’ll guide you through the process of setting up a new one. If you still cannot access your account, please get in touch with our Customer Service team.

Yes, please contact our Customer Service team and we’ll be able to do this for you.

Once you are logged into your account you can update any of your details including your password, email address, invoice and delivery addresses, and payment details. If you cannot access your account, please get in touch with our Customer Service team and we’ll get you back online.

On your account you can also see your order history, any outstanding orders, your wish list, access your BBX dashboard and see the value of any wines you store with us.

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